Privacy Policy

How we collect, use, and safeguard your personal information.

Related: Terms of Service · Contact · FAQ

Last Updated: March 1, 2026
Laptop and lock on a desk, representing how Socilbucket protects customer information

Your privacy matters

We only collect information necessary to process your orders and provide support. We never sell your data.

1. Information We Collect

Personal Information

  • Contact details: name, email address, phone number (for order updates)
  • Payment info: PayPal email, crypto wallet address (we do NOT store full card details)
  • Communication: messages sent via WhatsApp, Telegram, or email

Technical Data

  • IP address, browser type, device info (analytics)
  • Pages visited, referral source, time spent on site
  • Cookies for functionality and security

2. How We Use Your Information

  • Order processing: deliver accounts, send invoices, confirm payments.
  • Customer support: respond to inquiries, resolve issues, provide replacements.
  • Improvement: analyze site usage to enhance user experience.
  • Legal compliance: prevent fraud, enforce our terms.

3. Data Sharing & Third Parties

We only share information with trusted partners necessary to provide our services:

  • Payment processors: Payoneer, PayPal (they handle payment data according to their own privacy policies).
  • Analytics: Google Analytics (anonymized data).
  • Legal authorities: if required by law or to protect our rights.

We do not sell, rent, or trade your personal information.

4. Cookies & Tracking

We use essential cookies to maintain your session and security. Optional analytics cookies help us understand site traffic. By using our site, you consent to essential cookies. You can disable non-essential cookies via browser settings.

5. Data Retention

We retain order information (name, email, transaction details) for 5 years to comply with tax and legal obligations. Support chat logs are kept for 1 year. After that, data is anonymized or deleted.

6. Your Rights (GDPR & CCPA)

Depending on your location, you may have the right to:

  • Access: request a copy of the data we hold about you.
  • Rectification: correct inaccurate information.
  • Erasure: request deletion of your personal data (subject to legal retention).
  • Object / opt-out: of certain processing (e.g., marketing).

To exercise these rights, contact us via the channels below.

7. Security Measures

Encryption

All data transmitted via HTTPS/SSL. Payment details are tokenized by processors.

Access Control

Strict internal access to personal data on a need‑to‑know basis.

Monitoring

24/7 monitoring for unauthorized access attempts.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from minors. If you believe a minor has provided data, contact us to remove it.

9. Changes to This Policy

We may update this privacy policy from time to time. The “Last Updated” date at the top reflects the latest revision. Material changes will be notified via email or a site notice.

10. Contact Us About Privacy

If you have questions or wish to exercise your privacy rights:

Privacy FAQ

Do you store payment card numbers?

No. All payments are processed by third‑party gateways (PayPal, Payoneer). We never see or store your full card details.

Can I request deletion of my data?

Yes, subject to legal retention requirements. Contact us and we'll guide you through the process.

Privacy Questions?

Our team is ready to answer any concerns about your data.

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